Returns & Exchanges

At Urban Sophistication, we want you to be completely satisfied with your purchase. If your new pieces don't meet your expectations, we offer a seamless 30-day return and exchange window for all unworn items in original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original designer packaging and include all tags. Securely seal the box using the provided eco-friendly adhesive strip.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then affix it to the outside of your package, ensuring no previous tracking codes are visible.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier at any authorized drop-off location and use your tracking link to monitor your refund status in real-time.